Privacy & Terms

PART 1 — PRIVACY POLICY

Charlotte Tuftin ENK is committed to protecting your personal data. This Privacy Policy explains what we collect, why, and what rights you have. By using this website and joining our email list, you consent to the processing described here.

1. Data controller

Charlotte Tuftin ENK, org. no. 935 220 351 c/o Charlotte Wien Tuftin Radarveien 49, 1152 Oslo, Norway Email: damersomlykkes@gmail.com Website: www.damersomlykkes.com

2. What personal data we collect

• Name

• Email address

• Instagram handle (if you provide it)

• Payment and purchase information when you buy (handled by our payment provider, not stored by us)

• Technical data such as IP address, browser type and usage patterns, collected via cookies

3. Why we collect it (purposes)

• To send you the free video you signed up for

• To send you newsletters and marketing you have consented to

• To deliver and give access to products or services you purchase

• For billing and accounting

• To improve our website, content and marketing

• To meet legal obligations

4. Legal basis

We process your personal data on the following bases:

• Consent for marketing and newsletters. You can withdraw consent at any time.

• Performance of a contract when you purchase a product or service.

• Legal obligation for accounting and bookkeeping.

• Legitimate interest to improve and secure our services.

5. Processors and sharing

We never sell, rent or share your personal data with third parties beyond what is necessary to deliver the service. We use trusted providers who process data on our behalf:

• Systeme.io for email, lists and web pages

• Stripe and PayPal for payment

• ThriveCart for checkout, where used

Some of these providers may process data outside the EU/EEA. In such cases, transfers are safeguarded through lawful mechanisms such as the EU Standard Contractual Clauses.

6. Retention

We keep your personal data only as long as necessary for the purpose it was collected for. Marketing data is kept until you unsubscribe. Accounting data is kept as long as Norwegian bookkeeping law requires, normally five years.

7. Your rights

Under the GDPR, you have the right to:

• access the data we hold about you

• have inaccurate data corrected

• have your data erased (the "right to be forgotten")

• request restriction of processing

• receive your data (data portability)

• object to processing

• withdraw consent at any time

• lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) if you believe we process your data unlawfully

To exercise your rights, contact us at damersomlykkes@gmail.com.

8. Cookies

This website uses cookies to function and to understand how it is used. Third parties may use cookies for anonymous statistics and marketing measurement. You can control cookies in your browser settings. Declining them may affect how some features work.

9. Unsubscribing

You can unsubscribe from marketing at any time using the "unsubscribe" link at the bottom of any email from us, or by contacting us directly.

10. Changes

We may update this Privacy Policy. The current version is always available on the website, with the date of last change shown at the top.

PART 2 — TERMS & CONDITIONS

These terms apply to the sale of products and services from Charlotte Tuftin ENK and to the use of this website. Charlotte Tuftin ENK, c/o Charlotte Wien Tuftin, is referred to as "seller", "we" or "us". The person making a purchase is referred to as "buyer" or "you".

1. Contact information

Charlotte Tuftin ENK, org. no. 935 220 351 Name: Charlotte Tuftin Address: Radarveien 49, 1152 Oslo, Norway Email: damersomlykkes@gmail.com

2. Formation of the agreement

The agreement takes effect upon completed order, payment, registration and/or a written accepted offer. You receive an order confirmation by email immediately after purchase. It is your responsibility to provide a correct email address. The seller is not liable for a missing order confirmation caused by an incorrectly entered email address.

3. Products and services

The seller offers digital courses and (package) services. Detailed information about each product is described on its product page, including price, content and specifications. Selected products and digital courses are sold in EUR or USD. All prices include VAT where applicable. The content and price of tailored package services are adapted to each customer's needs, so some details may not appear on the pages.

4. Payment terms

Payment is made immediately via PayPal or Stripe, which also secures your place and access. Instalment payment is offered in some cases. If an instalment fails, access to the product or service is not granted. All transactions are secured, and personal data is processed in line with the Privacy Policy.

5. Delivery

Access to the course, product or service is granted after registered payment.

6. Right of withdrawal and returns

For digital products, the right of withdrawal does not apply if:

• delivery of the digital product has started with your express consent, and

• you have declared that you understand the right of withdrawal is thereby lost.

Before you get access to the digital product, you must therefore actively consent that delivery starts immediately, that you waive the right of withdrawal, and that the purchase is therefore binding and non-refundable. This follows from the Norwegian Right of Withdrawal Act § 22 (n).

No right of cancellation or refund applies to services and tailored services after a written acceptance is given or payment is completed. This applies only to business customers, as the Right of Withdrawal Act does not apply between businesses. Live group sessions, such as paid workshops, have binding registration with no right to a refund. We will tell you whether a recording will be made.

7. Complaints

Digital courses are delivered immediately after purchase, and no right of complaint applies once access has been granted. If a technical fault prevents you from using the course, please contact us within 7 days so we can fix it. The purchase does not give a right to a refund unless there is a fault that cannot be corrected. To make a complaint, contact us at damersomlykkes@gmail.com with a description of the problem and proof of purchase, such as the order confirmation. We will then contact you for further handling.

8. Limitation of liability

The seller is not liable for indirect loss or damage arising from the use of, or inability to use, products or services. This includes, but is not limited to, financial loss, loss of data or loss of business opportunities. The seller can never guarantee success or results. The seller's maximum liability is limited to the amount you have paid for the product or service in question, unless otherwise required by law.

9. Earnings and results

Charlotte Tuftin ENK makes no guarantees regarding income or results. Your results depend on your own skills, your effort, the time you put in, and market conditions. Nothing in our content should be understood as financial or legal advice.

10. Use of the website

When using the website, you are expected to do so in accordance with applicable law. Publishing or distributing content that is unlawful, harassing, threatening or otherwise offensive is prohibited. We reserve the right to remove such content and block access for users who breach these terms, and to take legal action if necessary.

11. Intellectual property

All content on the website, including text, images, videos and design, belongs to Charlotte Wien Tuftin unless otherwise stated. Copying, distributing or using the content without written permission is prohibited. If you get access to courses or other digital material, you are granted a non-exclusive, non-transferable licence for personal use. You may not share, resell or modify the material without written permission.

12. Dispute resolution

If you are unhappy with a product or service, we encourage you to contact us first to find a solution. If we cannot agree, you may complain to the Norwegian Consumer Council (Forbrukerrådet) or the Norwegian Consumer Authority (Forbrukertilsynet). This agreement is governed by Norwegian law, and disputes not resolved amicably are decided by the Norwegian courts.

13. Force majeure

The seller is not liable for delays or failure to perform caused by events beyond the seller's reasonable control, such as natural disasters, war, pandemics or public health measures, technical failure at third-party providers, or labour disputes. In such cases we will notify you by email as soon as practically possible, and may postpone delivery, offer an alternative such as a recording or rebooking, or cancel the agreement if performance becomes impossible. If cancelled due to force majeure, you are entitled to a refund for unused services, unless otherwise agreed.

14. Reservations

We reserve the right to make changes to prices, content, products and services.